How to issue an E-Invoice Credit/Debit Note?

Alice Koh

Last Update 8 ay önce

What is E-Invoice Credit/Debit Note?

An E-Invoice Credit/Debit Note is an electronic document used to adjust the amount of a previously issued e-invoice. These documents are essential for handling corrections, refunds, or adjustments related to invoicing.

New Customer Credit Note

New Customer Credit Note

2. Enter the invoice No to create credit note.


Key in the Reason for credit note.

Fill in Credit Note Details

3. Search item and select

Fill in Item Details

4. When you save the invoice will show this column.

Confirmation Invoice

5. If you select OK mean it just normal save the invoice. For submit E-Invoice you need select Submit E-Invoice.


6. This is the message of error when fail to submit e-invoice. You need check back the TIN number of customer and your company TIN number.

Error Submit E-Invoice 1.0

7. You can select Edit and update again to resubmit the E-invoice or submit from Invoice History.

Error Submit E-Invoice 2.0

8. Submit successful will show this message.

Submit E-Invoice successful

9. On the invoice history will show the status of the E-invoice. Select the status will show the info. Below is all the status you will see and the detail.


In Progress - Submitting waiting for LHDN validation


Valid - LHDN validated


Invalid - Error from LHDN portal


Unsubmitted - Invoice saved but yet submit


Rejected - Customer rejected the invoice within 72 hours


Cancelled - Supplier delete/cancelled the invoice within 72 hours


Error - BBS System error, but yet submitted to LHDN

Invoice History

10. Select the valid status will bring you go this page view the detail. Can login to view your personal E-invoice history.

E-Invoice History 1.0

11. Can login to view your personal all E-invoice history. Select the E-Invoice and select reject if you need reject.

E-Invoice History 2.0

New Customer Debit Note

1. Click on New Customer Debit Note.


Sales > Debit Note > New Customer Debit Note

New Customer Debit Note

2. Enter the invoice No to create debit note.


Key in the Reason for debit note.

Fill in Debit Note Details

3. Search item and select

Fill in Item Details

4. When you save the invoice will show this column.

Confirmation Invoice

5. If you select OK mean it just normal save the invoice. For submit E-Invoice you need select Submit E-Invoice.


6. This is the message of error when fail to submit e-invoice. You need check back the TIN number of customer and your company TIN number.

Error Submit E-Invoice 1.0

7. You can select Edit and update again to resubmit the E-invoice or submit from Invoice History.

Error Submit E-Invoice 2.0

8. Submit successful will show this message.

Submit E-Invoice successful

9. On the invoice history will show the status of the E-invoice. Select the status will show the info. Below is all the status you will see and the detail.


In Progress - Submitting waiting for LHDN validation


Valid - LHDN validated


Invalid - Error from LHDN portal


Unsubmitted - Invoice saved but yet submit


Rejected - Customer rejected the invoice within 72 hours


Cancelled - Supplier delete/cancelled the invoice within 72 hours


Error - BBS System error, but yet submitted to LHDN

Invoice History

10. Select the valid status will bring you go this page view the detail. Can login to view your personal E-invoice history.

E-Invoice History 1.0

11. Can login to view your personal all E-invoice history. Select the E-Invoice and select reject if you need reject.

E-Invoice History 2.0

Customer Maintenance

1. How to enter the New Customer?


Click on New Customer


Data > Customer Maintenance > New Customer

New Customer 1.0

2. Key in the Name, Group, TIN Number, Business Register no and click Save.

New Customer 2.0

Customer Maintenance

1. How to enter Update Existing Customer?


Click on Customer List


Data > Customer Maintenance > Customer List

Customer List 1.0

2. Select the View to update TIN Number.

Customer List 2.0

3. Select the Edit to update TIN Number.

Customer List 3.0

4. Select the E-Invoice Validation to select a type, key in TIN Number, Business Registration No and Update.

Customer List 4.0

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